Privacy Policy

1. Overview

Propway Assistance Limited respects your privacy. This policy describes the categories of personal data we collect, why we collect it, and the safeguards in place when you use our website, contact us, or subscribe to our services. By engaging with Propway you consent to the practices outlined here.

2. Data We Collect

We request only the information required to deliver property coordination services responsibly. This may include personal details, property records, service history, and digital identifiers from our website analytics.

• Identity and contact: name, email, phone number, postal address, and preferred communication channels.
• Property documentation: ownership proofs, utility bills, legal records, tenancy agreements, and images/videos shared for audits.
• Engagement details: service preferences, approvals, feedback, and financial instructions strictly related to the work order.
• Website interactions: device type, browser, IP address, referral source, and session behaviour captured through analytics tools such as Vercel Analytics and privacy-friendly cookies.

3. How We Use Information

Propway uses personal information solely to deliver agreed services, maintain compliance, and keep you informed.

• Plan, execute, and document property tasks and concierge engagements.
• Share updates, reminders, invoices, and reports that keep you in control of decisions.
• Verify identity before granting access to sensitive documents or dashboards.
• Improve our website experience, refine service offerings, and address support queries.
• Meet regulatory requirements such as KYC, taxation, and audit trails.

4. Data Sharing

We do not sell personal data. Propway shares information only with trusted partners who assist in delivering the approved scope or when compelled by law. Each partner is bound by confidentiality obligations.

• Operations team members employed or contracted by Propway.
• Verified legal, technical, brokerage, insurance, or facility partners engaged for a task.
• Government authorities, courts, or regulators when legally required.
• Technology providers (hosting, storage, analytics, communications) that enable our platforms while adhering to strict security measures.

5. Data Security

We adopt layered safeguards to protect your information: access control, encryption, audit logs, and periodic reviews. Sensitive files are stored in secure cloud repositories with role-based permissions. Physical files, where maintained, remain in restricted offices with visitor logs.

6. Retention

Project records are retained for as long as necessary to fulfil the engagement, comply with legal obligations, or resolve disputes. We periodically review stored data and delete or anonymise information that is no longer required. You may request earlier deletion, subject to statutory requirements.

7. Your Rights

You can request access, corrections, or updates to your data at any time. Where legally permissible, you may also request that we delete certain information or restrict processing. We will verify your identity before acting on sensitive requests to prevent unauthorised disclosures.

8. International Transfers

Propway works with Indian and international clients. When data is accessed outside India we use secure channels and ensure the receiving environment upholds comparable protections.

9. Children

Our services are designed for adults managing property matters. We do not knowingly collect personal data from individuals under 18 years of age. If such information is discovered it will be deleted promptly.

10. Cookies & Tracking

Our website uses minimal cookies and analytics scripts to understand page performance and detect technical issues. You can configure your browser to block cookies, though certain experience improvements may not function optimally.

11. Updates

We may update this policy to reflect changes in law or our operations. Significant updates will be announced on this page with a revised “Last updated” date. Continued use of our services after such changes constitutes acceptance.