Refund & Cancellation Policy
Refund and cancellation rules for service bookings, consultations, digital services, failed payments, and duplicate payments.
This policy is provided for operational implementation and should be reviewed by a qualified legal professional before production use.
Service bookings
Cancellation eligibility depends on whether Propway or a service partner has already started coordination, inspection, vendor scheduling, documentation, or other approved work. Cancellation window: to be confirmed in the applicable proposal or booking confirmation.
Consultation bookings
Consultation bookings may be rescheduled subject to availability. Refunds may not apply once consultation time has been blocked, preparation has begun, or the consultation has been completed.
Digital services
Fees for activated digital services, downloaded reports, completed onboarding, document processing, or delivered digital outputs may be non-refundable unless required by law or expressly stated otherwise.
Failed and duplicate payments
Failed payments are usually reversed by the payment provider or issuing bank. Duplicate successful payments should be reported with transaction details and will be reviewed for refund eligibility.
Processing timelines
Approved refunds are typically initiated within 7-10 working days. Bank, card network, UPI, or Razorpay timelines may add additional time before funds reflect in the original payment method.
Non-refundable cases
Government fees, third-party charges, partner costs already incurred, completed work, no-shows, false information, unlawful requests, and services consumed before cancellation may be non-refundable.
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