Terms of Service

1. Purpose

Propway Assistance Limited ("Propway", "we", "our") delivers property coordination, documentation, and concierge services for owners located in India and overseas. These Terms of Service explain how we operate, what you can expect from us, and what responsibilities you retain as a client ("you", "your"). By engaging Propway through our website, email, phone, or signed proposals you agree to these terms.

2. Service Scope

Each engagement is governed by a mutually agreed scope of work or proposal. Propway coordinates on-ground partners, provides documentation support, and tracks milestones using digital systems. We rely on accurate information, timely approvals, and document access from you. Any request that falls outside the agreed scope will be treated as a change order with revised fees and timelines shared in writing.

• Property onboarding requires validated ownership documents and KYC.
• Vendor or partner appointments are made on your behalf only after written or recorded approval.
• Third-party services (legal, engineering, brokerage, insurance, etc.) are billed separately by the respective specialist and remain between you and that provider.

3. Client Responsibilities

Propway can only act on authentic information and lawful instructions. You must ensure that all documents, declarations, and payment sources shared with us are complete, accurate, and permitted under Indian law. You authorise Propway to liaise with associations, vendors, and government departments strictly for the scope that has been approved.

• Provide approvals in writing (email, messaging platforms, or signed notes) before Propway executes a task.
• Pay government dues, vendor fees, and third-party invoices directly unless Propway has explicitly agreed to float the payment on your behalf.
• Inform Propway promptly if ownership, contact persons, access permissions, or banking details change.

4. Fees & Payments

Our professional fees are shared transparently in proposals, retainers, or rate cards. Unless otherwise agreed, invoices are payable within 7 working days. Delayed payments may attract an interest charge of 1.5% per month. Work may be paused after reasonable notice if invoices remain unpaid. Government fees, taxes, registrations, penalties, or any third-party charges are payable by you.

5. Documentation & Proof

Propway maintains digital logs for every activity: payment receipts, inspection photos, checklists, and communication summaries. These records are available to you through emailed summaries or secure storage links. We rely on cloud infrastructure with controlled access; however, you are expected to retain personal copies of critical documents and inform us if any shared link should be revoked.

6. Confidentiality

All information shared with Propway is treated as confidential. We restrict access to your data to authorised Propway team members and vetted service partners who are necessary to deliver the agreed scope. Propway will sign mutual non-disclosure agreements on request. We may disclose information when required by law, regulation, or a competent authority.

7. Compliance & Lawfulness

You must ensure that property activities coordinated by Propway comply with applicable municipal, state, and national regulations. Propway does not participate in unlawful practices, cash transactions without documentation, or any action that violates association bylaws. If we believe an instruction is non-compliant, we will seek clarification and may refuse execution.

8. Limitation of Liability

Propway operates with diligence, but certain events—government delays, vendor defaults, force majeure, or inaccurate information supplied by you—are outside our control. We are not liable for indirect, incidental, or consequential damages. Our aggregate liability for proven direct loss arising from a specific engagement is limited to the professional fees paid to Propway for that engagement.

9. Termination

Either party may terminate an engagement with 30 days’ written notice. Fees for work already executed, confirmed vendor bookings, or statutory filings remain payable. Upon termination, Propway will hand over available documentation and access details after settlement of outstanding dues.

10. Dispute Resolution

We aim to resolve concerns quickly through email or scheduled calls. If a dispute persists, both parties agree to attempt mediation in Gurgaon, Haryana, India before pursuing other remedies. These Terms are governed by the laws of India, and courts in Gurgaon shall have exclusive jurisdiction.

11. Updates

Propway may revise these Terms to reflect legal, operational, or regulatory changes. The “Last updated” date below indicates the latest revision. Continued use of our services after updates implies acceptance of the new Terms.